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Google Rating

4.9

Based on 81 reviews

Flutes & Flutists

4.9

Sherrill McLachlan

23:17 08 Jun 21

My recent experience in visiting F&F to select a new headjoint demonstrated, yet again, that F&F lead the field in customer service. I particularly mention Artist in Residence, Mark Xiaou, for his notable expertise and care taken in ensuring that I left the shop with the perfect Manque headjoint for me. I'm confident in recommending F&F to all flutists.

Yolande van Oosten

02:15 26 May 21

Mark was able to pick out a really great flute for me. I loved the first flute I tried, but played a few others to compare and went right back to the first one. Great followup service and communicative via email, would recommend. Thanks!

Jessica Scott

01:03 14 May 21

The staff at Flutes and Flutists were incredible during my search for a lifetime instrument. Particular thanks to David and Mark, who went above and beyond to ensure that I could make an informed decision.The Haynes feels like an extension of myself, and I am so very excited to begin the next chapter of my career with my dream flute!

Nathalie Resciniti

02:17 11 May 21

Impeccable service, really wanting to go the extra mile to get the right flute into your hands. David and his team have always given wonderful advice and customer service to my students. I feel like David moved mountains for me on my recent flute purchase, a beautiful Burkart flute I always thought was out of reach, and I can't thank him enough for making it such a wonderful process.

Joyce Li

01:31 15 Apr 21

Very good purchasing experience. Professional artist in store which is so helpful. Exclusive time for you to choose and try different flutes.

Tamara Pankiw

21:09 08 Mar 21

Faultless experience, they managed to prioritise the service of my daughter’s flute so she wouldn’t miss too many lessons, she is very happy with the results and said it sounds and looks much better. Definitely recommend Flutes and Flutists

Flo foo

00:42 04 Mar 21

This is the place to go if you are after a new flute! The service is amazing, we were after an upgrade flute for my daughter and after explaining what level she is at, we were presented with two flutes to try. She expressed which one she preferred and another flute was presented for her to try and this went on a couple of times. It was very distinct when she finally found the one for her (after trying four flute). No doubt their expertise had made this experience so much easier. Just call them and make an appointment prior to visit.

John RH

10:29 02 Mar 21

Rudy Gunawan

11:21 27 Feb 21

Went there based on recommendation. Looking for intermediary flute for my daughter. David was very thorough in explaining the various options and ranges. Very happy with the service. We left with one.

P D

06:06 26 Feb 21

We were attended in a polite manner and given sufficient information to make a decision.

Fiona Beadsmoore

08:38 24 Feb 21

Amazing responsive service! Purchased flute 10pm Monday and received it in QLD before lunch time Wednesday. Great price, products and customer service! Thank You!!

Michael

01:26 22 Feb 21

good service, friendly staff.

victoria hartstein

02:27 03 Feb 21

excellent service from knowledgeable and friendly staff

Sherry LI

07:01 07 Jan 21

Just had my 14 years old flute fully maintained~ Very detailed service ! I'm feeling I just got a new flute. Professional team~ Excellent job done !

Richard Davis

21:49 04 Dec 20

Dear Jim and ChrisI am absolutely thrilled with my flute!!! Thank you so much for the fabulous work you have lovingly done !!!The old cork that you sent (to show how much air must have been leaking) was hilarious 😂!!! I am so happy with the service and attention to detail...thank you again guys !!Linda Verrier and Richard Davis

Tania Piper

23:26 29 Nov 20

The instrument options were carefully explained to us, and my daughter is very happy with her flute. Thank you!

Lily Mulholland

21:37 22 Nov 20

Excellent customer service. Made everyone feel comfortable and well informed. Great range and good pricing. Thanks Mark for helping Roman choose his new flute.

Dennis Dorwick

09:11 12 Nov 20

I've just picked up my beautiful Powell (gold and silver) flute and my delightful Bulgheroni piccolo after their yearly spa-holiday after which they return home refreshed and ready for work. The skilled and precise work of Chris Leung and the guidance of the master technician, Jim Phelan, help these magical instruments to express their quite different personalities. With their help I play with less effort and magically the sound is so even.The editor in me asks - "Is this a little over the top?" Answer - "Not a bit!"

Christine Starr

12:20 29 Sep 20

Visited the store a month or so ago to purchase a new flute after many years of not playing. I received really great service from the moment I walked through the door and they really helped me to make an informed choice on the flute best suited to myself and my budget.

Paula Percival

10:41 13 Sep 20

Previous ongoing problems with my flute were fixed promptly, as per the quote. My flute was posted back as promised and is again a joy to play.

John Logan

01:54 25 Aug 20

Tim Clarkson

23:46 24 Aug 20

The best specialist flute repairs and servicing from some of the best in the business. And they sell some pretty nice ones too!

Justin Smallwood

23:56 16 Aug 20

They were great at helping me choose my new flute!

Lesley Gibson

00:54 10 Aug 20

Very friendly, helpful staff, an amazing amount of knowledge and very prompt and courteous attention. Thank you.

Cordelia S

06:32 31 Jul 20

Very professional, great communication, attention to detail, and service is top notch. I had my flute overhauled after 25 years, and it is like it's brand new. Would thoroughly recommend Flutes & Flutists.

Meg Kovalik

08:41 21 Jul 20

I live in country NSW and recently ordered a flute that was on sale for the end of financial year. They only had one left in stock and it had a ding in it so they offered to either fix it for me or give me one from their new stock when it arrived. I opted to wait for the new stock and it turned up at my door about a week later than it otherwise would have. I very much appreciated this level of customer service, especially given that it was a sale item. I absolutely love my new flute (Haynes AF580, for those interested) and highly recommend Flutes & Flutists for any flute-related purchases. They clearly love what they do and that enthusiasm translates into how well they look after their customers.

Ellen Black

22:02 06 Jun 20

Mark provided great support and wealth of knowledge when helping me choose a new flute that suited me and my budget. Highly recommended.

Geoffrey Gordon

07:47 28 May 20

Prompt and helpful attention when I purchased a flute over the phone.

John Stuart

06:28 28 May 20

A great shop with v knowledgeable staff, passionate about flutes and in customer service of those who play them

Peter Bloomfield

23:38 07 May 20

Rebecca Jee

08:26 19 Apr 20

My rating is for customer service and not the shop itself as I haven't been there physically, but the level of customer service I received in Tasmania from the team in Sydney was as good as if it was in person. Thank you so much for helping me find my new flute. The courier process was so quick and smooth, and having the time to play the flutes in my own home was really valuable. I am so happy with my Haynes Q2 and am already getting lots of pleasure out of playing it, which I know will only develop as time goes on. Your incredibly generous sale was what convinced me to buy at this particular time, but after this excellent customer service I would not hesitate to trust Flutes & Flutists at any time, sale or not. 🙂 Thank you!

Elsa Santos

00:14 10 Apr 20

Excellent honest customer service- very helpful and great range of flutes to accommodate all levels.

David Pitt

12:14 09 Apr 20

Excellent, genuine and knowledgeable service. If you are wanting to buy a flute from highly skilled musicians and people you can trust, this is the place to go! Great range of flutes for you to explore, guided by an expert, in a relaxed and comfortable atmosphere with no pressure.

Natalya Hansson

19:06 04 Apr 20

Highly recommended business. I spoke to 3 different staff members throughout the process to buy a new flute for my daughter, all staff were very professional, kind, patient, knowledgable and easy to deal with . Thank you for answering all of my questions and being patient while we took the time the make the right purchase for our child !

Cassie Ormshaw

07:30 21 Mar 20

Very friendly and helpful. Love my new piccolo.

Jim Phelan

20:56 11 Mar 20

Mecca for flute players!

Vivian Yang

06:59 29 Feb 20

Excellent product range from students to professional. Price is fair and great services. Never felt pressured to buy into any model. Highly recommend.

Freda Feng

04:16 10 Sep 19

Highly recommended. Excellent customer service and extremely professional. They went extra steps helping my daughter to find a best flute for her.

Marco Loren

06:21 19 Aug 19

Extremely high level of service and a fantastic range of flutes. The staff here are also highly experienced and knowledgeable. If you're after a new flute, you must check these guys out.

Benjamin zhang

11:32 25 Jun 19

Laura Crawley

02:14 13 Jun 19

Very happy with the service. A really thorough process to find the right flute for my daughter. Great product range and really knowledgeable staff.

Dreamylyo

11:03 01 Jun 19

I have been a customer of flutes and flutists for a number of years. The service David, Lindy and the team give is always exceptionally amazing. I always have my flutes serviced by these guys and with my recent service, my flute is in the best condition. I would highly recommend this company to all flute players - this team is truly the best!!!

Tara Chapman

00:52 02 Apr 19

Excellent service and a very large range of flutes within the price range we were looking at. We never felt rushed or pushed into purchasing any particular flute and are very thrilled with the flute we eventually bought. The advice when sought was appropriate and the small follow up question we had was answered immediately.

Mhairi Holway

01:58 01 Apr 19

I was extremely impressed with the service and attention I received when we bought my daughter's flute last year, but to have this backed up by the incredible after-care support I received last week was phenomenal. What a wonderful business this is.

Yueming Cui

23:57 23 Feb 19

The best place to go in Australia for flutes!

KC editing

02:16 04 Jan 19

We recently purchased a Haynes flute for our 11yo daughter from Flutes and Flutists. Mark, David and Lyndie were all very helpful,friendly and patient whilst we made our choice. They are all vastly experienced professional flute players themselves so you can trust the advise that they give you. Once we established our budget, our daughter was given a selection of flutes to try. Mark listened very carefully to my daughter's playing of each flute and then made a recommendation. He explained why he felt a particular flute suited my daughter more than another. In the end we were very happy with the flute we chose.

Melissa Hewetson

23:19 03 Dec 18

I am so happy with my purchase of a Haynes Amadeus flute - it was the best decision in my flute life. I was not sure what flute brand to upgrade to and really wanted advice from a 'specialised' store instead of a general music store - very glad that I visited your store. I had an idea of the brand - Haynes Flute - that I wanted to upgrade to and learn on but still wanted 'genuine' advice on the brand.The staff member Mark Xiao being a professional flute player was able to explain everything that I needed to know to make an informed decision. I cannot express enough gratitude for the 'genuine' customer service and in-depth knowledge that I received from Mark.The Haynes Flute has the most beautiful and deepest sound that I have ever heard and played on any flute. This flute 'fits' my personality perfectly and I feel very confident when I play this flute - absolutely love my flute 🙂

Fiona McDonald

22:52 01 Oct 18

Excellent service, thank you very much. Hope to do business again in the near future.

Simon Miller

08:18 01 Oct 18

Have now purchased a flute and a piccolo from Flutes and Flutists ... brilliant and knowledgeable service and extremely high quality instruments. Thank you Mark, David and the team.

Andrew O'Connor

04:43 10 Sep 18

A Wonderful occasion of greeting , pleasant introduction to a delightful, tribute flute store! Awesome, thank you guys! Peace 😄

See all reviews Write a review

Facebook Rating

4.9

Based on 47 reviews

Flutes & Flutists

4.9

Fiona Beadsmoore

08:40 24 Feb 21

Amazing responsive service! Purchased flute 10pm Monday and received it in QLD before lunch time Wednesday. Great price, products and customer service! Thank You!!

Lesley McKay

23:57 25 Dec 20

Mark sent 3 fabulous flutes over to Perth for me to try. Mark was very helpful and put no pressure on me to buy. I am really impressed and happy with the service I received and totally ecstatic with the flute that I bought. Happy Christmas to me😁🎄

Lily Mulholland

21:39 22 Nov 20

Fantastic customer service, great range and highly professional musicians on hand to help you select the right flute for you.

Alexis Shub

04:56 20 Nov 20

Thanks to Anne for the great help in choosing a new flute. She was flexible and helpful, and made the process straightforward

Lisa-Maree Amos

01:47 15 Oct 20

quick service and excellent quality

Kate Murphy

10:17 20 Jul 20

Thank you David and Mark for your infinite patience, encyclopaedic knowledge and general flute fabulous-ness in helping us discover the voice to express ourselves in the music we adore.

Donna Litchfield

10:53 13 Jul 20

Thank you to David for an excellent experience in purchasing my flute - David was extremely helpful in sending out instruments to Brisbane for me to trial and the whole process was easy and stress-free.

I’m very happy with my choice of flute, and wouldn’t hesitate to recommend Flutes & Flutists.

Anna Kallonen

08:09 22 May 20

I've never experienced service like this before. Mark went so far above and beyond to ensure I purchased the instrument that was right for me, even in the midst of such challenging times. I'd heard rumours that Flutes and Flutists were the best, having experienced first hand, I can now say they absolutely exceed expectations. The bar has been raised to a level now insurmountable. I cannot recommend Flutes and Flutists highly enough.

Rebecca Jee

08:24 19 Apr 20

Thank you so much for helping me find my new flute. I was blown away by your willingness to send flutes out for me to trial in Tasmania, and for your patience in talking through the different models with me over the phone. The courier process was so quick and smooth, and having the time to play the flutes in my own home was really valuable. I am so happy with my Haynes Q2 and am already getting lots of pleasure out of playing it, which I know will only develop as time goes on. Your incredibly generous sale was what convinced me to buy at this particular time, but after this excellent customer service I would not hesitate to trust Flutes & Flutists at any time, sale or not. 🙂 Thank you!

Annmaree Ironside

07:34 04 Apr 20

Thank you David for your care and time with Isabelle whilst purchasing her new flute, and letting her play in store. As always, amazing service and advice.

Louise Henderson

13:39 17 Mar 20

My son and I recently purchased a flute from Flutes and Flutisits.The service we received was outstanding Mark was etremely knowledgeable, the staff were not #pushy" The staff were very professional and friendly. They were very patient and happy to answer all our questions they even offered to drive to our home so my husband to could listen to our son on the flute. Mark or David did not make derogatory remarks about other brands of flutes or other stores that sold flutes, which I found refreshing. Mark spent a great deal of time ensuring that the flute we purchased was suitable for my son and that the flute he purchased was suitable to his playing style and ability. Marks primary concern was that Steven was comfortable playing the flute and was happy with the sound he produced. I could not fault the service we received and if I ever have to purchase another flute or piccalo I will be buying it from Flutes and Flutists. Sorry for the long post.

Nigel McGuckian

06:09 15 Mar 20

You will be given time to play a range of instruments and consider your decision without any pressure.

Wizz Bang

09:07 14 Sep 19

Truly wonderful access to all things FLUTE....and organisers of arguably the finest flute festival in the world.

Shalini Bhindi

06:10 01 Jul 19

The support and service you receive after buying the product is excellent. Staff are really friendly and supportive. Great service .

Sandra Shaw

07:14 01 May 19

Thank you for coming out to see us here in Canberra. Working on that sound that I know is in my new Altus!

Mhairi Holway

01:56 01 Apr 19

Linda Jurjevic

08:11 21 Mar 19

Professional, friendly, competent and knowledgeable staff. A pleasure to deal with. Highly recommended.

Karen Schofield

08:51 21 Feb 19

The service I experience from Flutes & flutists has always surpassed expectations. The latest repair undertaken by Edison was exceptional. Both as a player and teacher, I have always been able to trust David and his team to provide every ‘flute aspect’ with honesty and expertise. I can’t recommend the team highly enough.

Laura Cliff

10:49 03 Feb 19

Flutes & Flutists are always welcoming, friendly, professional and willing to help out with anything- whether it is buying a new flute or needing emergency repair. Thanks to the team at Flutes & Flutists for always fixing my flute to such a high standard!

Jackie Brighton

10:42 06 Jan 19

Excellent personalised service.

Julie Holmes

08:49 02 Jan 19

What a brilliant friendly team here at Flutes & Flutists. They were very professional and offered great advice to my son who was looking to upgrade his flute. I didn't feel pushed to purchase immediately and they were very accommodating and generous with their time with my son and we both felt very comfortable with them. We will definitely be purchasing from Flutes & Flutists again in the future.....

Melissa Hewetson

23:17 03 Dec 18

I am so happy with my purchase of a Haynes Amadeus flute - it was the best decision in my flute life.
I was not sure what flute brand to upgrade to and really wanted advice from a 'specialised' store instead of a general music store - very glad that I visited your store.
I had an idea of the brand - Haynes Flute - that I wanted to upgrade to and learn on but still wanted 'genuine' advice on the brand.
The staff member Mark Xiao being a professional flute player was able to explain everything that I needed to know to make an informed decision. I cannot express enough gratitude for the 'genuine' customer service and in-depth knowledge that I received from Mark.
The Haynes Flute has the most beautiful and deepest sound that I have ever heard and played on any flute. This flute 'fits' my personality perfectly and I feel very confident when I play this flute - absolutely love my flute 🙂

Jan Mendham

20:44 02 Dec 18

David and his team were so accommodating when my daughter was trying out her flute first in Brisbane and then sending added flutes 400km for us to try. Great to have old fashioned service. Nothing was too much trouble and we certainly appreciated it.

Arthur Florence

04:55 26 Oct 18

High quality instruments complemented by friendly professional staff. Supported by a great workshop, what more could you ask for!

Maddi' Parker

03:19 07 Sep 18

We have bought all our children’s flutes from Flutes & Flutists over the years. It’s good to know there’s a reliable team to talk to and give honest professional advice. Our latest Azumi is sublime

Heather Davis McKay

01:55 16 Aug 18

Extremely personal service and high quality instruments.

Gareth McLearnon

00:03 18 Jul 18

In this shop you have friendly experts on hand to assist you in the purchasing or repairing of your instrument, an amazing selection of flutes to try at every level, a beautiful array of accessories and flutey gadgets AND great coffee. What more could you possibly want?!

Liza Tobin

11:10 01 Jun 18

I love my new teachers aid book Starting Out. It's already helping me to solve problems with young students. I just wish the puppy hadn't chewed up 3 pages of it ☹️

Laurel Brown

03:30 02 May 18

My Son and I had an excellent experience at Flutes and Flutists recently. It was time to upgrade as his junior Flute was holding him back and so we went on the advice of our tutor. All the staff were very knowledgeable, as you would expect, they were also very patient and found several options in our price range for my son who tried each one and found an affinity with one in particular. We are delighted with the Flute, and with the service we received, we felt understood, were not rushed in any way and the whole experience was positive and quite exciting actually. The dedicated help and support was really good especially for a non musician like me. Also the hand written note of thanks and encouragement we received in the mail was a very nice surprise. These guys do service VERY well. Bravo, we'll be back.

Audsley Jones

20:32 26 Mar 18

Wonderful and friendly service. Prompt delivery (even across the ditch) and great communication throughout the process.

Michelle Hargreaves

22:39 08 Jan 18

I recently took my daughter to see Anne and Mark about upgrading her flute. her student flute just wasn't meeting her standard anymore. we found Anne through her music instructor. I'm so thrilled we did. we went to her place and Mark and her guided Molly through the new flute selection, keeping in mind my budget. this I greatly appreciated.
molly found the flute for her , she loves it and although I'm not musical myself, even I can hear the difference between the old and new!!
Anne and Mark were very patient and were very knowledgable. I would highly recommend them to anyone and want to thank them again for their help.

Jonathan Wu

10:20 01 Dec 17

I very much enjoyed my time here, exploring with Ben different flutes I could get. His advice was considered and attentive, and I was delighted with the Haynes Amadeus flute I eventually got. 🙂 Mark was also very helpful in setting up the appointment and providing follow-up advice and contacts for maintaining my flute back in my home country.

Sally Walker

03:54 14 Oct 17

My highest compliments and thanks go to Angus McEwan, who always goes above and beyond with his care of my instruments, giving generously of his time and expertise.

Tomomi Matsuo

00:16 12 Oct 17

Aleisha Ricketts

00:45 02 Aug 17

Louise Evans

20:20 01 Aug 17

Ben was fabulous. He asked all the right questions, did not try to sell us something above the price range provided and spend as much time with us as needed. Very happy and highly recommend.

Catherine Mackenzie

22:27 15 Jul 17

Darrell Weekes

06:44 22 Jun 17

Mee Man

06:37 01 Jun 17

We just bought a Haynes flute from Flute & Flutist and is very happy with the quality of the flute and craftsmanship. Very good customer service.

Hugh McCuaig

04:56 07 May 17

Thank you to Flutes and Flautists for being so professional and doing such a great job to service my Haynes Amadeus recently. It's such a pleasure to get on a bus from cbd to the shop to have people who know exactly what they're talking about and doing look at my flute.

Paul Roux

00:14 02 May 17

Thank you, David, for allowing us to try out a number of flutes in Perth, with kind assistance of my daughter's teacher. You despatched the box within a day and they arrived the following day. I appreciated your helpful comments over the phone about the various flutes which assisted our decision making. It was a pleasure to purchase from you, with distance not being an issue at all.

Matthew Lee

04:15 06 Apr 17

Flutes and Flutists is one of the best companies I have ever dealt with! Their customer service is above and beyond what is expected of them! Nothing is too small and they even dealt with little ol annoying me and that's saying a lot! If you have any issues go see Flutes and Flutists!

Jann Tubb

02:49 06 Apr 17

This is just a short message to thank you and David for all the amazing work you do for the flute community in Australia – be they performers, teachers, dabblers, listeners, family of any of the foregoing or a combination (like most of us). The concert held in the blue mountains back in January as part of the Emily Beynon course was yet another example. I don’t know any other individuals or businesses who make the same sort of contribution to flute enthusiasts or enthusiasts of other instruments. You go to so much trouble and you always seem to come up with a slightly new “take” on things as well. I am so looking forward to this year’s Flute Festival and it’s lovely having it here in Brisbane.

Morwenna Collett

05:53 24 Sep 16

Fantastic morning with Paul Edmund Davies working on breathing, legato and sound production - thanks so much for organizing flutes and flutists!

Tim Oram

23:55 10 Jun 16

Absolutely the best service I've ever received in a flute store!

Chris Goodall

00:29 04 Apr 16

Excellent company to deal with. Very professional and quick to send orders

Christina Banks

20:25 29 Oct 15

Kellie Grennan