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Google Rating
4.9
Based on 56 reviews
Flutes & Flutists
4.9
Ellen Terry
22:02 06 Jun 20
Mark provided great support and wealth of knowledge when helping me choose a new flute that suited me and my budget. Highly recommended.
Geoffrey Gordon
07:47 28 May 20
Prompt and helpful attention when I purchased a flute over the phone.
John Stuart
06:28 28 May 20
A great shop with v knowledgeable staff, passionate about flutes and in customer service of those who play them
Peter Bloomfield
23:38 07 May 20
Rebecca Jee
08:26 19 Apr 20
My rating is for customer service and not the shop itself as I haven't been there physically, but the level of customer service I received in Tasmania from the team in Sydney was as good as if it was in person. Thank you so much for helping me find my new flute. The courier process was so quick and smooth, and having the time to play the flutes in my own home was really valuable. I am so happy with my Haynes Q2 and am already getting lots of pleasure out of playing it, which I know will only develop as time goes on. Your incredibly generous sale was what convinced me to buy at this particular time, but after this excellent customer service I would not hesitate to trust Flutes & Flutists at any time, sale or not. 🙂 Thank you!
Elsa Santos
00:14 10 Apr 20
Excellent honest customer service- very helpful and great range of flutes to accommodate all levels.
David Pitt
12:14 09 Apr 20
Excellent, genuine and knowledgeable service. If you are wanting to buy a flute from highly skilled musicians and people you can trust, this is the place to go! Great range of flutes for you to explore, guided by an expert, in a relaxed and comfortable atmosphere with no pressure.
Natalya Hansson
19:06 04 Apr 20
Highly recommended business. I spoke to 3 different staff members throughout the process to buy a new flute for my daughter, all staff were very professional, kind, patient, knowledgable and easy to deal with . Thank you for answering all of my questions and being patient while we took the time the make the right purchase for our child !
Cassie Ormshaw
07:30 21 Mar 20
Very friendly and helpful. Love my new piccolo.
Jim Phelan
20:56 11 Mar 20
Mecca for flute players!
Vivian Yang
06:59 29 Feb 20
Excellent product range from students to professional. Price is fair and great services. Never felt pressured to buy into any model. Highly recommend.
Freda Feng
04:16 10 Sep 19
Highly recommended. Excellent customer service and extremely professional. They went extra steps helping my daughter to find a best flute for her.
Marco Loren
06:21 19 Aug 19
Extremely high level of service and a fantastic range of flutes. The staff here are also highly experienced and knowledgeable. If you're after a new flute, you must check these guys out.
Benjamin zhang
11:32 25 Jun 19
Laura Crawley
02:14 13 Jun 19
Very happy with the service. A really thorough process to find the right flute for my daughter. Great product range and really knowledgeable staff.
Dreamylyo
11:03 01 Jun 19
I have been a customer of flutes and flutists for a number of years. The service David, Lindy and the team give is always exceptionally amazing. I always have my flutes serviced by these guys and with my recent service, my flute is in the best condition. I would highly recommend this company to all flute players - this team is truly the best!!!
Tara Chapman
00:52 02 Apr 19
Excellent service and a very large range of flutes within the price range we were looking at. We never felt rushed or pushed into purchasing any particular flute and are very thrilled with the flute we eventually bought. The advice when sought was appropriate and the small follow up question we had was answered immediately.
Mhairi Holway
01:58 01 Apr 19
I was extremely impressed with the service and attention I received when we bought my daughter's flute last year, but to have this backed up by the incredible after-care support I received last week was phenomenal. What a wonderful business this is.
Yueming Cui
23:57 23 Feb 19
The best place to go in Australia for flutes!
Paula Percival
00:23 02 Feb 19
Previous ongoing problems with my flute were fixed promptly, as per the quote. My flute was posted back as promised and is again a joy to play.
KC editing
02:16 04 Jan 19
We recently purchased a Haynes flute for our 11yo daughter from Flutes and Flutists. Mark, David and Lyndie were all very helpful,friendly and patient whilst we made our choice. They are all vastly experienced professional flute players themselves so you can trust the advise that they give you. Once we established our budget, our daughter was given a selection of flutes to try. Mark listened very carefully to my daughter's playing of each flute and then made a recommendation. He explained why he felt a particular flute suited my daughter more than another. In the end we were very happy with the flute we chose.
Melissa Hewetson
23:19 03 Dec 18
I am so happy with my purchase of a Haynes Amadeus flute - it was the best decision in my flute life. I was not sure what flute brand to upgrade to and really wanted advice from a 'specialised' store instead of a general music store - very glad that I visited your store. I had an idea of the brand - Haynes Flute - that I wanted to upgrade to and learn on but still wanted 'genuine' advice on the brand. The staff member Mark Xiao being a professional flute player was able to explain everything that I needed to know to make an informed decision. I cannot express enough gratitude for the 'genuine' customer service and in-depth knowledge that I received from Mark. The Haynes Flute has the most beautiful and deepest sound that I have ever heard and played on any flute. This flute 'fits' my personality perfectly and I feel very confident when I play this flute - absolutely love my flute 🙂
Fiona McDonald
22:52 01 Oct 18
Excellent service, thank you very much. Hope to do business again in the near future.
Simon Miller
08:18 01 Oct 18
Have now purchased a flute and a piccolo from Flutes and Flutists ... brilliant and knowledgeable service and extremely high quality instruments. Thank you Mark, David and the team.
Andrew O'Connor
04:43 10 Sep 18
A Wonderful occasion of greeting , pleasant introduction to a delightful, tribute flute store! Awesome, thank you guys! Peace 😄
Peter Johnson
02:27 05 Sep 18
Very helpful people with a wide range of flutes. My daughter needed a new flute recently and Mark was a great help allowing her to play several and offering some expert advice on matching the right flute for her ability and budget... really happy.
Donald Ruttan
00:45 02 Sep 18
I bought the Thumport II a month ago and I am very happy with the purchase. After playing the flute for 40+ years I didn’t feel I had a problem with my RH ring finger. However, once I fitted the Thumport II I was surprised to feel a even more relaxed hand without my ring finger occasionally being stiff at the middle joint. Give it a try, you have nothing to lose. As far as visiting the store, I have not had the opportunity, but I have been very aware of the excellent flutes for sell and the great reputation that Flutes and flutists has earned. This is due to my many years working for the Conservatoriums in Lismore and Grafton.
T Matsuo
02:58 24 Aug 18
Mindy Wilcox
20:00 20 Aug 18
I was not able to find a thumb port for my alto flute in the U.S. so I contacted your store by email. Mark Xiao was so helpful in determining whether the alto thumb port would fit my flute. He had it mailed out and it fits. So happy to have it.
Heather McKay
02:02 16 Aug 18
Incredible personal service and high quality instruments.
Rhoslyn Carney
03:23 02 Aug 18
I am always so impressed by the exceptional service and standard of care at Flutes and Flutists, they really go above and beyond to help you. Big thanks to David and the team!
Red Tuxford
09:03 26 Jul 18
Great experience, knowledgeable friendly staff. Whether you are a beginner or international soloist, a good range of flutes and professional services.
J L
06:48 01 Jul 18
Very helpful staff and big range to choose from. Highly recommended!
Raelene Burn
09:18 02 May 18
A very friendly team to deal with and a beautiful repair on my son’s flute, which was sent from country NSW ... and I was notified when it was received. Thank you so much. The flute hasn’t looked so shiny since it’s purchase from Flutes and Flutists years ago!!
Annmaree Ironside
06:50 01 May 18
Great, fast service - a pleasure to deal with!
Tim Forde
05:22 04 Apr 18
Personal and yet professional service. Thank you!
Alice Coffey
07:15 03 Apr 18
A great team - always communicative and helpful when I have questions or queries - whether they be via phone or email. I recently booked my flute in for a service, and I was amazed at how clean and shiny it was when I got it back - and it feels so nice to play! Mark was super helpful throughout the process and assisted me with a purchase of a Wiseman flute case while I was there, as did Angus. Thanks guys!
Nigel McGuckian
01:19 02 Apr 18
Dealing with Flutes and Flutists is excellent. I booked my flute in, posted it, and got it back when expected. It is reassuring to deal with them because they are specialists.
Simone Gordon-Hall
21:29 24 Mar 18
Personal, old style service, professional decor, pleasant neighbourhood.
Paul Juhn
09:39 01 Mar 18
Excellent customer service!!I ordered 2 thumbports and they were arrived in time.
Lindsay Wanstall
06:04 01 Mar 18
As always, Edison has done a brilliant job on my clarinet. Many thanks.
Phil
04:08 15 Jan 18
David and the team were fantastic helping pick out a new clarinet. They know it's a big decision for instrumentalists and their patience and expertise were greatly appreciated in making the right choice. After sales service was fantastic, and the adjustment and repair services here are first rate. Delighted with the instruments, thanks again!
John Huynh
11:05 01 Jan 18
Received excellent advice, and got a great flute for my daughter. Anne in Melbourne was very helpful
Benn Sutcliffe
07:52 01 Jan 18
Great repairs and the best customer service imaginable- incredibly organised and helpful. I’ve never had a flute play as well as mine does now.
Philip Swadling
20:49 01 Dec 17
A great team and fantastic service. Highly recommended if you need a new flute (or a used one!) or are looking for someone to service your flute!
david mitchell
23:34 13 Oct 17
Neat shop, well located, good service.
Bec B
22:23 01 Oct 17
The only people I trust for top quality repairs/servicing. Thnx Angus.
farshad hamed
22:50 07 Sep 17
expensive
Purple Thread Marketing
06:51 22 Jun 17
Awesome service, fantastic people. David has forgotten more about flutes than most people will ever know.
Laurel Owen
09:26 19 May 17
Your help and thoroughness in helping me replace my flute was absolutely fantastic. Thank you for your time and your counsel as to the type of flute would suit. Price was right also.
Facebook Rating
4.9
Based on 45 reviews
Flutes & Flutists
4.9
Anna Kallonen
08:09 22 May 20
I've never experienced service like this before. Mark went so far above and beyond to ensure I purchased the instrument that was right for me, even in the midst of such challenging times. I'd heard rumours that Flutes and Flutists were the best, having experienced first hand, I can now say they absolutely exceed expectations. The bar has been raised to a level now insurmountable. I cannot recommend Flutes and Flutists highly enough.
Rebecca Jee
08:24 19 Apr 20
Thank you so much for helping me find my new flute. I was blown away by your willingness to send flutes out for me to trial in Tasmania, and for your patience in talking through the different models with me over the phone. The courier process was so quick and smooth, and having the time to play the flutes in my own home was really valuable. I am so happy with my Haynes Q2 and am already getting lots of pleasure out of playing it, which I know will only develop as time goes on. Your incredibly generous sale was what convinced me to buy at this particular time, but after this excellent customer service I would not hesitate to trust Flutes & Flutists at any time, sale or not. 🙂 Thank you!
Annmaree Ironside
07:34 04 Apr 20
Thank you David for your care and time with Isabelle whilst purchasing her new flute, and letting her play in store. As always, amazing service and advice.
Louise Henderson
13:39 17 Mar 20
My son and I recently purchased a flute from Flutes and Flutisits.The service we received was outstanding Mark was etremely knowledgeable, the staff were not #pushy" The staff were very professional and friendly. They were very patient and happy to answer all our questions they even offered to drive to our home so my husband to could listen to our son on the flute. Mark or David did not make derogatory remarks about other brands of flutes or other stores that sold flutes, which I found refreshing. Mark spent a great deal of time ensuring that the flute we purchased was suitable for my son and that the flute he purchased was suitable to his playing style and ability. Marks primary concern was that Steven was comfortable playing the flute and was happy with the sound he produced. I could not fault the service we received and if I ever have to purchase another flute or piccalo I will be buying it from Flutes and Flutists. Sorry for the long post.
Nigel McGuckian
06:09 15 Mar 20
You will be given time to play a range of instruments and consider your decision without any pressure.
Wizz Bang
09:07 14 Sep 19
Truly wonderful access to all things FLUTE....and organisers of arguably the finest flute festival in the world.
Shalini Bhindi
06:10 01 Jul 19
The support and service you receive after buying the product is excellent. Staff are really friendly and supportive. Great service .
Sandra Shaw
07:14 01 May 19
Thank you for coming out to see us here in Canberra. Working on that sound that I know is in my new Altus!
Mhairi Holway
01:56 01 Apr 19
I was extremely impressed with the service and attention I received when we bought my daughter's flute last year, but to have this backed up by the incredible after-care support I received last week was phenomenal. What a wonderful business this is.
Jessie Legge
03:03 25 Mar 19
Thank you so much for all the work you have done on the overhaul my instrument, for the amazing customer service and the truly unbelievable result. I just cannot believe how effortlessly the old gal is playing, scales are completely fluid and I can (like never before) play all the way up to high high D with no cracks - just a strong pure sound, had me thinking “wow, is this even me playing!!”I honestly cannot wait to show the others at orchestra this week! My playing has 100% leveled up!And the sneaky green felt, just enough cool for me to handle 😉 Thank you again, You have gained a customer for life,
Linda Jurjevic
08:11 21 Mar 19
Professional, friendly, competent and knowledgeable staff. A pleasure to deal with. Highly recommended.
Karen Schofield
08:51 21 Feb 19
The service I experience from Flutes & flutists has always surpassed expectations. The latest repair undertaken by Edison was exceptional. Both as a player and teacher, I have always been able to trust David and his team to provide every ‘flute aspect’ with honesty and expertise. I can’t recommend the team highly enough.
Laura Cliff
10:49 03 Feb 19
Flutes & Flutists are always welcoming, friendly, professional and willing to help out with anything- whether it is buying a new flute or needing emergency repair. Thanks to the team at Flutes & Flutists for always fixing my flute to such a high standard!
Julie Holmes
08:49 02 Jan 19
What a brilliant friendly team here at Flutes & Flutists. They were very professional and offered great advice to my son who was looking to upgrade his flute. I didn't feel pushed to purchase immediately and they were very accommodating and generous with their time with my son and we both felt very comfortable with them. We will definitely be purchasing from Flutes & Flutists again in the future.....
Melissa Hewetson
23:17 03 Dec 18
I am so happy with my purchase of a Haynes Amadeus flute - it was the best decision in my flute life.I was not sure what flute brand to upgrade to and really wanted advice from a 'specialised' store instead of a general music store - very glad that I visited your store. I had an idea of the brand - Haynes Flute - that I wanted to upgrade to and learn on but still wanted 'genuine' advice on the brand. The staff member Mark Xiao being a professional flute player was able to explain everything that I needed to know to make an informed decision. I cannot express enough gratitude for the 'genuine' customer service and in-depth knowledge that I received from Mark. The Haynes Flute has the most beautiful and deepest sound that I have ever heard and played on any flute. This flute 'fits' my personality perfectly and I feel very confident when I play this flute - absolutely love my flute 🙂
Jan Mendham
20:44 02 Dec 18
David and his team were so accommodating when my daughter was trying out her flute first in Brisbane and then sending added flutes 400km for us to try. Great to have old fashioned service. Nothing was too much trouble and we certainly appreciated it.
Arthur Florence
04:55 26 Oct 18
High quality instruments complemented by friendly professional staff. Supported by a great workshop, what more could you ask for!
Maddi' Parker
03:19 07 Sep 18
We have bought all our children’s flutes from Flutes & Flutists over the years. It’s good to know there’s a reliable team to talk to and give honest professional advice. Our latest Azumi is sublime
Gareth McLearnon
00:03 18 Jul 18
In this shop you have friendly experts on hand to assist you in the purchasing or repairing of your instrument, an amazing selection of flutes to try at every level, a beautiful array of accessories and flutey gadgets AND great coffee. What more could you possibly want?!
Liza Tobin
11:10 01 Jun 18
I love my new teachers aid book Starting Out. It's already helping me to solve problems with young students. I just wish the puppy hadn't chewed up 3 pages of it ☹️
Laurel Brown
03:30 02 May 18
My Son and I had an excellent experience at Flutes and Flutists recently. It was time to upgrade as his junior Flute was holding him back and so we went on the advice of our tutor. All the staff were very knowledgeable, as you would expect, they were also very patient and found several options in our price range for my son who tried each one and found an affinity with one in particular. We are delighted with the Flute, and with the service we received, we felt understood, were not rushed in any way and the whole experience was positive and quite exciting actually. The dedicated help and support was really good especially for a non musician like me. Also the hand written note of thanks and encouragement we received in the mail was a very nice surprise. These guys do service VERY well. Bravo, we'll be back.
Audsley Jones
20:32 26 Mar 18
Wonderful and friendly service. Prompt delivery (even across the ditch) and great communication throughout the process.
Michelle Hargreaves
22:39 08 Jan 18
I recently took my daughter to see Anne and Mark about upgrading her flute. her student flute just wasn't meeting her standard anymore. we found Anne through her music instructor. I'm so thrilled we did. we went to her place and Mark and her guided Molly through the new flute selection, keeping in mind my budget. this I greatly appreciated.molly found the flute for her , she loves it and although I'm not musical myself, even I can hear the difference between the old and new!!Anne and Mark were very patient and were very knowledgable. I would highly recommend them to anyone and want to thank them again for their help.
Jonathan Wu
10:20 01 Dec 17
I very much enjoyed my time here, exploring with Ben different flutes I could get. His advice was considered and attentive, and I was delighted with the Haynes Amadeus flute I eventually got. 🙂 Mark was also very helpful in setting up the appointment and providing follow-up advice and contacts for maintaining my flute back in my home country.
Sally Walker
03:54 14 Oct 17
My highest compliments and thanks go to Angus McEwan, who always goes above and beyond with his care of my instruments, giving generously of his time and expertise.
Louise Evans
20:20 01 Aug 17
Ben was fabulous. He asked all the right questions, did not try to sell us something above the price range provided and spend as much time with us as needed. Very happy and highly recommend.
Mee Man
06:37 01 Jun 17
We just bought a Haynes flute from Flute & Flutist and is very happy with the quality of the flute and craftsmanship. Very good customer service.
Hugh McCuaig
04:56 07 May 17
Thank you to Flutes and Flautists for being so professional and doing such a great job to service my Haynes Amadeus recently. It's such a pleasure to get on a bus from cbd to the shop to have people who know exactly what they're talking about and doing look at my flute.
Paul Roux
00:14 02 May 17
Thank you, David, for allowing us to try out a number of flutes in Perth, with kind assistance of my daughter's teacher. You despatched the box within a day and they arrived the following day. I appreciated your helpful comments over the phone about the various flutes which assisted our decision making. It was a pleasure to purchase from you, with distance not being an issue at all.
Matthew Lee
04:15 06 Apr 17
Flutes and Flutists is one of the best companies I have ever dealt with! Their customer service is above and beyond what is expected of them! Nothing is too small and they even dealt with little ol annoying me and that's saying a lot! If you have any issues go see Flutes and Flutists!
Jann Tubb
02:49 06 Apr 17
This is just a short message to thank you and David for all the amazing work you do for the flute community in Australia – be they performers, teachers, dabblers, listeners, family of any of the foregoing or a combination (like most of us). The concert held in the blue mountains back in January as part of the Emily Beynon course was yet another example. I don’t know any other individuals or businesses who make the same sort of contribution to flute enthusiasts or enthusiasts of other instruments. You go to so much trouble and you always seem to come up with a slightly new “take” on things as well. I am so looking forward to this year’s Flute Festival and it’s lovely having it here in Brisbane.
Morwenna Collett
05:53 24 Sep 16
Fantastic morning with Paul Edmund Davies working on breathing, legato and sound production - thanks so much for organizing flutes and flutists!
Chris Goodall
00:29 04 Apr 16
Excellent company to deal with. Very professional and quick to send orders
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